FAFSALive™1.866.549.6195
Monday through Friday, 9:00 a.m. to 10:00 p.m. ET.
Our FAFSALive™ service is the fastest and easiest way
for students and parents to complete the FAFSA and get help with the student
aid process.
Our service is very similar to that of an accountant or tax preparation service
that may help you file your annual tax return each year. Our Student Aid Advisors are specialists in financial aid and are here to help:
- Provide advice and answer your questions regarding student aid
- Prepare your FAFSA for you entirely over the phone
- Check for errors using our exclusive FAFSACheck™ process
- Electronically submit it to the federal processor
- Track it for you and notify you of the status along the way
- Consult with you year-round as questions come up
- Remind you of deadlines and when to file next year
You can also get started online:
Important facts you should know about FAFSALive™:
The quickest and easiest way
to file a FAFSA.
Call us today at: 1.866.549.6195
Become a client of our FAFSALive™ service and we'll
prepare, professionally review, electronically submit and monitor your FAFSA application
through to completion. You’ll also be entitled to a whole year of assistance and
advice from our Student Aid Advisors. Don't miss out on available financial aid
due to errors, delays or late FAFSA filings—our FAFSA preparation and submission
service makes filing quick and easy!
Using FAFSALive™
1.866.549.6195
Our FAFSALive™ service is the fastest and easiest
way for students and parents to complete the FAFSA. When you call, one of our trained
Student Aid Advisors will complete your application over the phone through a simple
interview process.
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Why Choose FAFSALive™?
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It’s easy. Our trained Student Aid Advisors prepare your FAFSA
through an easy interview process.
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It’s fast. Most applications can be prepared within 15-20 minutes.
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It’s reliable. Our experienced Student Aid Advisors understand
the FAFSA and can guide you through complicated portions of the application, including
sections on taxes, assets, non-traditional or divorced households, self-employment
and other special situations.
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It’s convenient. You can log in to our secure website to make updates
and track your application status.
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It’s accurate. A member of our Application Review and Processing
Team will personally review your application prior to submission, helping to spot
and resolve inconsistencies that otherwise may cause rejections, delays or loss
of financial aid.
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It’s affordable. All of our FAFSA preparation and submission services
are reasonably priced and offer value to students and their parents.
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FAFSALive™: How It Works
Applying by phone is the fastest and easiest way for students and parents to complete
the FAFSA, and you needn't have a computer or Internet access to apply. Here's how
it works:
- Phone Interview and Consultation: When you call, you'll be connected
with one of our trained Student Aid Advisors, who will collect information from
you during a brief phone interview. This process is typically completed within 15-20
minutes. Be sure to review the information on this page for an overview of what
you can expect and a list of information to have on hand when you begin.
- Follow-up Discussion and/or E-mail Correspondence: We may contact
you by phone or e-mail to gather any additional or missing information needed to
complete your FAFSA.
- FAFSA Review: Once we have received all the necessary information
from you, your FAFSA will be compiled and reviewed for accuracy by a member of our
special Application Review and Processing Team.
- FAFSA Electronically Submitted: We electronically submit your FAFSA
directly to the federal processor, typically within 24 hours of finalizing your
application, or if you are applying prior to January 1st for the 2013-14 school
year, we will submit your FAFSA shortly after the federal processor begins accepting
applications in January.
- E-mail Notification: We will contact you by e-mail, typically within
24 hours of your providing us with the necessary information to prepare your FAFSA.
The e-mail(s) will notify you that your application has been completed and offer
instructions so that you may log in to your account under My FAFSA on our secure
website to review and track it online.
- Signature Page: Your e-mail will include a reminder to log in and
print your signature page (we can also mail this to you if you prefer). It is very
important that you sign the signature page and mail it to the federal processor
at the address specified.
IMPORTANT: Your FAFSA will not be considered “fully processed” until the signature
page is received. Any delay in sending your signature page may result in award delays
or denial of aid.
- FAFSAFirst™ Summary: If you complete your FAFSA form for
the following year before January 1st, you will be able to log in to your account
and view a personalized FAFSAFirst™ Summary. The FAFSAFirst™
Summary allows you another opportunity to review your FAFSA information before it
is submitted to the federal processor when they begin accepting applications in
January. It also includes a preliminary estimate of your Expected Family Contribution
(EFC).
- FAFSA Monitoring: We'll track your FAFSA status daily until it
has been “fully processed” by the federal processor and made available to your school's
financial aid administrators, sending you a confirmation notice via e-mail. You
can also log in to your account and check your application status online at any
time.
- Renewal Reminders: Because students must submit a new FAFSA application
for each school year they attend, we will send e-mail notices in the fall reminding
you to renew your subscription for the coming school year.
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Support Services
Our comprehensive website contains a wealth of information on the FAFSA and applying
for financial aid. Clients are often able to find answers to many of their questions
simply by browsing our site. However, if you have specific or unanswered questions
about your FAFSA or need assistance, our professional Student Aid Advisors are available
to assist you.
By E-mail:
When you e-mail us at
clientservice@FAFSA.com
, one of the experienced Student Aid Advisors on our support team will respond
to you as soon as possible—typically within 1-24 hours.
By Phone:
If you have questions or need assistance and would like to speak with a Student
Aid Advisor, you may call us during regular business hours
at
1.866.549.6195.
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Hours of Operation
Our standard hours of operation are Monday through Friday, 9:00 a.m. to 10:00 p.m.
ET.
During peak FAFSA filing periods (see our detailed Calendar for specific dates), we are open from 9:00 a.m.
to 1:00 a.m. ET.
Although most telephone interviews are typically completed within 15-20 minutes,
we highly recommend that you call no later than one hour before closing to allow
ample time for our Application Review and Processing Team to complete your application.
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Know Your Dependency Status
If you are a dependent student, you'll be asked to provide information on your parents'
income and assets, as well as your own, in order for us to complete your FAFSA.
Want to find FAFSA Dependency Status?
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When You Call
If you are a dependent student, it is helpful
for both you and a custodial parent to be available to speak with us, as we will
need information from both of you during the interview process. Placing our call
on speaker phone or talking on multiple extensions works well, or you may ask the
Student Aid Advisor to initiate a 3-way call from our Call Center.
If you and your parent are not available to speak with us at the same time, you
or your parent can still use the FAFSALive™ service.
See Information Needed to Complete Your FAFSA (below) for details on what
information you'll need to have on hand when you call.
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Supplies
You should have paper and pen handy when you call so that you can take notes and
jot down any information or instructions from the Student Aid Advisor.
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Information Needed to Complete Your 2013-14 FAFSA
The following is a list of information and documentation that you should have with
you when you apply. Taking a few minutes to gather the necessary information in
advance will expedite your application process and help us ensure the accuracy of
your FAFSA.
Student's Information:
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Your Social Security Number (the most important item; please be sure it is correct)
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Your date of birth (also critical as it cannot be corrected online)
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Up to six college choices you'll want your information sent to (federal college
codes are helpful but not required)
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Your driver's license number
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Your 2012 W-2 Forms and other records of monies earned, as well as your (and your
spouse's, if you are married) 2012 Federal Income Tax Return*
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Most recent bank statements
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Amount of any 2012 untaxed income (such as child support, tax-exempt interest income, contributions to a voluntary retirement program, tax-exempt interest income, Worker's Compensation, etc.)
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Parents’ Information (if you are a dependent student)*:
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Your parents' full names, dates of birth and Social Security Numbers
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Your parents' 2012 Federal Income Tax Return
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Amount of any 2012 untaxed income (such as child support, tax-exempt interest income, contributions to a voluntary retirement program, tax-exempt interest income, Worker's Compensation, etc.)
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Most recent bank statements
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Records to help you estimate the value of your investments (such as stocks, bonds,
mutual funds, etc.)
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Contact Information:
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Telephone numbers and e-mail addresses for both you and your parents so that we
may contact you regarding your application and send you application update notices
and reminders
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*IMPORTANT: Because financial aid is often awarded on a first-come,
first-served basis, it is recommended that you submit your FAFSA application as
soon as possible after January 1st, or at least prior to your individual college
and state grant agencies' financial aid deadlines or preferred filing dates. The
earlier you submit your FAFSA, the better your chances of receiving consideration
for the maximum amount of available financial aid for which you may be eligible.
If you or your parents have not yet received your W-2s, or have not yet completed
your Income Tax Returns, you may estimate your income. Later, you will have an opportunity
to make final income changes on your Student Aid Report (SAR), which you will receive
once your FAFSA has been processed.
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If Information Is Missing or Unavailable
If you can not provide some of the information we request during our call, we may
temporarily skip over that item in order to complete the rest of the interview.
Afterwards, we will review the missing item(s) with you and discuss the next steps—which
may be placing you on hold so that you can locate the missing information, requesting
that you call back and leave the information on our secure 24-hour voice mail system,
or asking that you submit the information to us via e-mail at
clientservice@FAFSA.com
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Payment Options
FAFSA applications will not be electronically submitted to the federal processor
until payment is received.
We accept the following payment methods:
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Credit Card: Visa, MasterCard, AmEx, Carte Blanche, Diners Club,
Discover, JCB
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Debit Card: ATM card with a credit card logo
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Check-by-Phone: Electronic check (ACH) payment using your bank's
routing number and your bank account number
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Pricing
For a low service fee between $69.99 and $99.99, you get all the benefits of our
FAFSA preparation and student aid guidance service. Check out our Pricing Packages to see what option suits you best. Some of our Pricing
Packages include automatic annual billing. See details in our
Terms of Use.
See how our service is
rated by our clients and read genuine client comments in our Client Feedback section.
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Ready to Get Started?
CALL US TODAY!
1.866.549.6195