FAFSALive1.866.549.6195

Monday through Friday, 9:00 a.m. to 8:00 p.m. ET.

Our FAFSALive™ service is the fastest and easiest way for students and parents to complete the FAFSA. When you call, one of our trained Student Aid Advisors will complete your application over the phone through a simple interview process. Service fee of $99.99 applies.

Our team of professional Student Aid Advisors has expertise in the very specific area of applying for federal student aid. Similar to hiring a tax accountant to advise you and prepare your tax returns, our Advisors will guide you through the steps needed to get you prepared to file the all-important FAFSA — from beginning to end we will be your source for information and advice.

When you call, you'll be connected with a knowledgeable and friendly resource that has your best interest in mind. We are not associated with any governmental agencies, any specific colleges or universities nor any loan provider - this allows us to be solely dedicated to helping our clients understand and navigate this complicated and important process.

Our consultation begins with an understanding of your situation and a determination of what your specific needs are. From there we will work with you to ensure you have the details needed to make an accurate FAFSA filing. We will follow up with you if items need your attention or deadlines are approaching to ensure you are staying on track. We do not limit the amount of assistance we provide nor the number of times you can call us for support.

It is extremely important to us that each interaction you have with our team is to your satisfaction. We make certain our team of Student Aid Advisors adheres to the highest standards of quality and professionalism through comprehensive training and continued evaluation.

Training

Each of our Advisors is required to undergo and pass a rigorous training program that consists of several weeks of training and professional development. Our comprehensive curriculum focuses on student aid processes; FAFSA preparation and regulation, tax policies, error detection, filing, processing and follow-up; system training; client relations and standards training; and organizational training and expectations. All designed to ensure that each Student Aid Advisor is prepared to help you through the student aid process.

Continued Evaluation

We regularly assess, monitor, and coach our Advisors to make certain our clients receive friendly, efficient and accurate service. To measure the effectiveness of every client interaction that occurs, we have created a very specific ratings process that focuses on core areas of the client experience. Service center phone calls are recorded and stored for listening and then graded using this system.

We are proud that 98% of our surveyed clients would recommend us to a friend or family member and hope to serve you soon.

To learn more about the benefits of our service, visit the Our Services page.

Important facts you should know about FAFSALive™:



The quickest and easiest way to file a FAFSA.
Call us today at: 1.866.549.6195

Become a client of our FAFSALive™ service and we'll prepare, professionally review, electronically submit and monitor your FAFSA application through to completion. You’ll also be entitled to a whole year of assistance and advice from our Student Aid Advisors. Don't miss out on available financial aid due to errors, delays or late FAFSA filings—our FAFSA preparation and submission service makes filing quick and easy!

Using FAFSALive™  1.866.549.6195

Our FAFSALive™ service is the fastest and easiest way for students and parents to complete the FAFSA. When you call, one of our trained Student Aid Advisors will complete your application over the phone through a simple interview process.

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Why Choose FAFSALive™?

Bullet It’s easy. Our trained Student Aid Advisors prepare your FAFSA for you through an easy interview process.
Bullet It’s fast. Most applications can be prepared within 15-20 minutes.
Bullet It’s reliable. Our experienced Student Aid Advisors understand the FAFSA and can guide you through complicated portions of the application, including sections on taxes, assets, non-traditional or divorced households, self-employment and other special situations.
Bullet It’s convenient. You can call or log in to our secure website to make updates and get status updates.
Bullet It’s accurate. A member of our Application Review and Processing Team will personally review your application prior to submission, helping to spot and resolve inconsistencies that otherwise may cause rejections, delays or loss of financial aid.
Bullet It’s affordable. All of our FAFSA preparation and submission services are reasonably priced and offer value to students and their parents.

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FAFSALive™: How It Works

Applying by phone is the fastest and easiest way for students and parents to complete the FAFSA, and you don’t need a computer or Internet access to apply. Here's how it works:

  1. Phone Interview and Consultation: When you call, you'll be connected with one of our trained Student Aid Advisors, who will collect information from you during a brief phone interview. This process is typically completed within 15-20 minutes. Be sure to review the information on this page for a list of information to have on hand when you begin.
  2. Follow-up Discussion and/or E-mail Correspondence: We may contact you by phone or e-mail to gather any additional or missing information needed to complete your FAFSA.
  3. FAFSA Review: Once we have received all the necessary information from you, your FAFSA will be compiled and reviewed for accuracy by a member of our special Application Review and Processing Team.
  4. FAFSA Electronically Submitted: We electronically submit your FAFSA directly to the federal processor, typically within 24 hours of finalizing your application, or if you are applying prior to January 1st for the 2015-16 school year, we will submit your FAFSA shortly after the federal processor begins accepting applications in January.
  5. E-mail Notification: We will contact you by e-mail, to notify you that your application has been completed and offer instructions so that you may log in to your account under My FAFSA on our secure website to review and track it online.
  6. Signature Page: Your e-mail will include instructions for how to satisfy the signature page requirement of the FASA. It is very important that you sign your FAFSA either online or by mail at the address specified.
    IMPORTANT: Your FAFSA will not be considered “fully processed” until the signature page is received. Any delay in sending your signature page may result in award delays
  7. FAFSA Summary: will be able to log in to your account and view a personalized FAFSA Summary. The Summary allows you to review your FAFSA information. It also includes a preliminary estimate of your Expected Family Contribution (EFC) and important next steps information.
  8. FAFSA Monitoring: We'll track your FAFSA status daily until it has been "fully processed" by the federal processor and made available to your school's financial aid administrators. We will send a confirmation notice via e-mail. You can also log in to your account and check your application status online at any time.
  9. Renewal Reminders: Because students must submit a new FAFSA application for each school year they attend, we will send e-mail notices in the fall reminding you to renew your subscription for the coming school year.
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Support Services

Our comprehensive website contains a wealth of information on the FAFSA and applying for financial aid. Clients are often able to find answers to many of their questions simply by browsing our site. However, if you have specific or unanswered questions about your FAFSA or need assistance, our professional Student Aid Advisors are available to assist you.


By E-mail:

When you e-mail us at clientservice@FAFSA.com , one of the experienced Student Aid Advisors on our support team will respond to you as soon as possible—typically within 1-24 hours.


By Phone:
If you have questions or need assistance and would like to speak with a Student Aid Advisor, you may call us during regular business hours
at 1.866.549.6195.

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Hours of Operation

Our standard hours of operation are Monday through Friday, 9:00 a.m. to 8:00 p.m. ET.

During peak FAFSA filing periods (see our detailed Calendar for specific dates), we are open from 9:00 a.m. to 1:00 a.m. ET.

Although most telephone interviews are typically completed within 15-20 minutes, we highly recommend that you call no later than one hour before closing to allow ample time for our team to complete your application.

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Know Your Dependency Status

If you are a dependent student, you'll be asked to provide information on your parents' income and assets, as well as your own, in order for us to complete your FAFSA. Want to find FAFSA Dependency Status?

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When You Call

If you are a dependent student, it is helpful for both you and a parent to be available to speak with us, as we will need information from both of you during the interview process. Placing our call on speaker phone or talking on multiple extensions works well, or you may ask the Student Aid Advisor to initiate a 3-way call from our call center.

If you and your parent are not available to speak with us at the same time, you or your parent can still use the FAFSALive™ service. See Information Needed to Complete Your FAFSA (below) for details on what information you'll need to have on hand when you call.

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Supplies

You should have paper and pen handy when you call so that you can take notes and jot down any information or instructions from the Student Aid Advisor.

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Information Needed to Complete Your FAFSA

The following is a list of information and documentation that would be helpful to complete the FAFSA if available. Taking a few minutes to gather the necessary information in advance will expedite your application process and help us ensure the accuracy of your FAFSA.


Student's Information:

Bullet Your Social Security Number (the most important item; please be sure it is correct)
Bullet Your date of birth (also critical as it cannot be corrected online)
Bullet Up to 10 college choices you'll want your information sent to (federal college codes are helpful but not required)
Bullet Your driver's license number
Bullet Your current W-2 Forms and other records of monies earned, as well as your (and your spouse's, if you are married) most recent Federal Income Tax Return*
Bullet Most recent bank statements
Bullet Amount of any untaxed income (such as child support, tax-exempt interest income, contributions to a voluntary retirement program, tax-exempt interest income, Worker's Compensation, etc.)

Parents’ Information (if you are a dependent student)*:

Bullet Your parents' full names, dates of birth and Social Security Numbers
Bullet Your parents most recent Federal Income Tax Return
Bullet Amount of any untaxed income (such as child support, tax-exempt interest income, contributions to a voluntary retirement program, tax-exempt interest income, Worker's Compensation, etc.)
Bullet Most recent bank statements
Bullet Records to help you estimate the value of your investments (such as stocks, bonds, mutual funds, etc.)

Contact Information:

Bullet Telephone numbers and e-mail addresses for both you and your parents so that we may contact you regarding your application and send you application update notices and reminders

*IMPORTANT: Because financial aid is often awarded on a first-come, first-served basis, it is recommended that you submit your FAFSA application as soon as possible after January 1st, or at least prior to your individual college and state grant agencies' financial aid deadlines or preferred filing dates. The earlier you submit your FAFSA, the better your chances of receiving consideration for the maximum amount of available financial aid for which you may be eligible. If you or your parents have not yet received your W-2s, or have not yet completed your Income Tax Returns, we can help you estimate your income. Later, you will have an opportunity to make final income changes on your Student Aid Report (SAR), which you will receive once your FAFSA has been processed.

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If Information Is Missing or Unavailable

If you cannot provide some of the information we request during our call, we may temporarily skip over that item in order to complete the rest of the interview. Afterwards, we will review the missing item(s) with you and discuss the next steps—which may include us waiting while you locate the missing information, requesting that you call back with the information, or asking that you submit the information to us via e-mail at clientservice@FAFSA.com .

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Payment Options

We accept the following payment methods:

Bullet Credit Card: Visa, MasterCard, AmEx, Carte Blanche, Diners Club, Discover, JCB
Bullet Debit Card: ATM card with a credit card logo
Bullet Check-by-Phone: Electronic check (ACH) payment using your bank's routing number and your bank account number

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Pricing

For a low service fee of $99.99, you get all the benefits of our FAFSA preparation and student aid guidance service. Check out the Our Services to see what option suits you best.


See how our service is rated by our clients and read genuine client comments in our Client Feedback section.

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Ready to Get Started?

CALL US TODAY!

1.866.549.6195